“Are customers always right–even if they want their money back after seeing a play?” That’s the question posed by New York Times writer (and former Reader critic) Erik Piepenburg in an article (http://www.nytimes.com/2009/09/01/theater/01refund.html?_r=1) about the debate over a “money-back guarantee” for tickets to Migdalia Cruz’s El Grito del Bronx, which ran July 15-August 9 at the Goodman. Collaboraction and Teatro Vista, which jointly produced the show, hoped to attract audiences by promising ticket refunds to dissatisfied customers. The offer, underwritten by the Richard H. Driehaus Foundation, was covered by Reader writer Deanna Isaacs (http://www.chicagoreader.com/chicago/risk-free-theater/Content?oid=1120644) back in June, and a followup posting by me in our “Onstage” blog (http://www.chicagoreader.com/TheBlog/archives/2009/06/11/money-back-guarantees-for-theater) stirred considerable debate over what Reader critic Justin Hayford called “the (further) equating of art with commodity in our culture.” Another response came from noted off-Loop director Sheldon Patinkin, who wrote: “I expect a refund when I buy something that doesn’t work, not something that doesn’t work for me.”